Ideas, tips, skills and techniques that everyone should be doing, but they’re not. Adults Telephone with Confidence. This course contains a lot of materials that covers different aspects of holding conversations on the phone. If your office usually has in-depth and complex queries that take a while on the phone to sort out, then adequate time should be given to the client. Answering the telephone is an opportunity for telephone operators / front desk agents / hotel staffs to portray professional image as well as a positive image for the hotel. Do a search on YouTube and select the one that you feel would be most beneficial for your particular problem areas. Many topics are repeated in subtle ways throughout the course to maximise retention. When you make a call yourself, what are the things that really annoy you? For whatever reason, there’s usually a group of folks who feel they’re exempt from telephone skills training. Students learn the most basic, but most important time tested techniques in handling phone calls. Company Reg No: 6522877, function trackview(title, url){ Our DVD program ESSENTIAL TELEPHONE SKILLS is just that. It’s time to crank out a new list of phone sales skills tips. Also, consider the overall length of the call. Our telephone skills training can help you overcome the challenge of becoming an effective representative of your organization. A basic, common sense program – uncomplicated, yet effective. window.cookieconsent_options = {"message":"We use cookies. Learn to teach using train the trainer courses. What do I do if my boss is on a vacation day and a caller wants to speak to them? This article has been viewed 217,773 times. Once payment has been processed, you will receive instructions by email and will be given links to the download pages. By using our site, you agree to our. Can I call you later?". Virtual training is live, online training that gives your team all the benefit of classroom training, with the added feature of being able to connect from wherever they are located. Telephone has become one of the major methods for customers to get in touch and this course looks at how to ensure customers are dealt with effectively. We've designed an exciting program to erase intimidation and create confidence in your phone communication skills. Top 10 Skills There are many tips and techniques available on the market to help your employees build great telephone skills; however, there are only 10 that can truly deliver. We've designed an exciting program to erase intimidation and create confidence in your phone communication skills. Your tone of voice matters more than you think. It’s been a few years since I’ve shared with you phone tips you can use right now. If your tone of voice is flat and lacks any sense of enthusiasm, how do you expect the other person to ever show interest in your call? What strategies can you use when you encounter difficult situations? The less technical would not have the same confidence in the later statement but would probably sound more sincere in their apologies. When someone answering the phone sounds like they are saying what they are supposed to say as opposed to something they would normally say themselves it sounds forced. Some people rely on knowledge and confidence and are able to get down to business quickly, others rely on apologies and being friendly to control the conversion. It includes some ideas for how these skills can be practiced in class and several brief descriptions of classroom activities. Many people, when interrupted during their sleep, or during mealtime or family time when outside of work, may find such intrusions intolerable. As respected corporate training providers, we offer a wide choice of customised, in-house business skills courses for companies in Sydney, Melbourne, Brisbane, Perth, Adelaide and throughout Australia. The course is packed with examples and exercises. During this course, you will learn professional techniques for managing the front desk phone and phone calls. Your satisfaction is guaranteed, and we are confident that these training tools can help your organization: Increase revenue. We use cookies to make wikiHow great. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e1\/Train-Employees-in-Better-Phone-Skills-Step-1.jpg\/v4-460px-Train-Employees-in-Better-Phone-Skills-Step-1.jpg","bigUrl":"\/images\/thumb\/e\/e1\/Train-Employees-in-Better-Phone-Skills-Step-1.jpg\/aid1213107-v4-704px-Train-Employees-in-Better-Phone-Skills-Step-1.jpg","smallWidth":460,"smallHeight":365,"bigWidth":705,"bigHeight":560,"licensing":"