UPS put a forklift through a wooden crate holding a $100k painting on its way back to Japan. I inform the seller that I am not comfortable with a repair and would like a full refund instead under eBay's Money Back Guarantee. jkinzel Claims for Loss or Damage. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Ups? Wait 24 hours AFTER the delivery window. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. The guitar by the way is a Taylor 714 CE. They probably have experience. The buyer has only 22 feedback. My question is, does having the package returned to the seller as part of the UPS damage claim affect my ability to get a full refund under eBay's Money Back Guarantee? UPS allows claims for damage, loss or COD payment failure. Be sure you make your report to UPS within 48 hours of delivery. UPS requires the shipper to report any lost packages. He has sent me several pictures of the cracks in the top and bottom. ... To start a claim for loss or damage click here: Damage or Loss claim form . If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. UPS Authorizes the Claim. Looks like you're using new Reddit on an old browser. ebay or UPS damage claim? Any help/suggestions on how I go about claiming a damaged delivery from eBay/Shutl? This trumps the eBay listing saying "no returns". Upon claiming damages, UPS will inspect the damages and make their own report. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. Making a claim with UPS is a good deal easier than making a claim with the post office. What to do when you don't receive your item or it's not as described. FedEx gives you a little more leeway as to time when you file a claim for your lost eBay merchandise than other carriers. Once the documentation is verified, a refund will be issued. Enter the number of items and cost per item c. *Remember that all UPS packages have a $99 declared value assigned, even if you don’t purchase insurance you can make a claim up to $99 (FIND THIS IN SERVICE GUIDE) d. Be sure to choose “Replace items” or “Repair Items” depending on your situation. a. After they file and accept your damage claim, you get a check within five days. Help for sellers and buyers! I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. Whoa! Customers who ship packages need to pack their boxes properly. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Postal Service Claims for damaged items are usually processed more quickly than lost mail claims. to file your claim. Myself, I have lost some expensive things that UPS crushed. I must admit that making a claim with UPS is a good deal easier than making a claim with the Post Office. UPS seems to be familiar with its own handiwork because you get to select your particular type of damage from a menu. If you give the box/item to UPS you will have great difficulty filing a claim, as you then cannot ship the item back to the seller!!! either via Chat or Email. Greetings List, I need to file a damage claim on a package shipped via my store using UPS. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. They forward to some internal shipping dept that says they cannot help. Amazon seller support is clueless on this. FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. Enter all the pertinent information. The seller has offered to repair the item and ship it back to me. I asked for advice on the r/ups thread, and it looks like UPS will come pick up the package, inspect it at their location, and send it back to the shipper. Up to £60 for UPS, DPD and DHL service. He has also sent me pictures of the damaged box. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. Am I screwed? The seller must fill out the form to state the item’s value and attach supporting documentation. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. For damaged […] It's a handmade item that they make. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Appreciated any help, thanks. Your requests and cases. Advice needed for UPS damage claim. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. After you’ve filled out and submitted the form, just sit on your haunches and wait for the UPS claims department to contact you. I sent off an ebay package to a buyer. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. It's been a while, but when I returned an item, I got a tracking number from ups for the return for a claim I had. If they do, when damages occur, they can easily file a claim. Resolving selling problems. New comments cannot be posted and votes cannot be cast. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) Once you submit your claim, a damage inspection will be conducted by UPS. This is nuts. What to do when a buyer doesn't pay. Hopefully your seller will be cooperative once the claim is put in. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. The UPS Guaranteed Service Refund (GSR) is a clause that is part of the shipping contract and stipulates that UPS will refund 100% of shipping charges if parcel delivery is delayed by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).. UPS guarantees service refunds for selected services such as UPS Ground, UPS Worldwide Express, UPS Next Day … It was damaged during shipping. On the online claim form, you’ll be asked to input all information about the package and the damage. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it … Did you find the help you needed? Is it going to be as difficult as eBay make everything else? Either party notify ups of a damage claim, but the buyer's cooperation is required for it because they will usually want to pick up and inspect the package and contents. Before processing lost mail claims, USPS will first perform a Missing Mail Search. UPS may send an inspector out to look at the package before they approve a claim. For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. I don't need a return label and not sure if UPS will give a new tracking number as part of the damage claim return. Almost any eBay seller can tell you quite a story. ... You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. UPS will only discuss and handle claims initiated by the owner of the shipping account. My Smartpost packages are thrown over my patio gate (I've been home and watched it firsthand). After they file and accept your damage claim, you get a check within five days. they said they want proof of … It's probably an Apple device and they probably do what I do - Buy, Sell, and REPAIR! The model was shipped via UPS and arrived yesterday broken into 65 pieces. UPS will not talk to me since it is Amazons shipping account. We are available Monday to Friday from 08:00 to … Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". Making a claim with UPS is a good deal easier than making a claim with the post office. Report a problem with a buyer. Open a INAD claim and the seller will have to pay return shipping and refund your purchase price. (note there is a 50 character limit) b. Everyone wishes it could be that straightforward every time. After they file and accept your damage claim, you get a check within five days. Once the report is received, UPS will perform a package search. Press question mark to learn the rest of the keyboard shortcuts. At the pics fro eBay there was no doubt it was MOC, factory seal, after paying $300USD in custom fees, I got it and whats my surprise? The unofficial eBay subreddit. Instead of the 48-hours-after-delivery deadline, you have 15 business days to make your claim. As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. Seller Says eBay Ignores FedEx SmartPost Damage Cl: by: val2525 : Fri Feb 26 10:52:50 2016: I can't help as a seller, but as a buyer, I LOATHE FedEx Smartpost. If the claim is issued, a Damage/Loss Notification claim ... claim checks are mailed to the shipper's billing address on file three to five... How to File an Insurance Claim with the U.S. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. I file a "not as described" claim for the item, saying item damaged in shipping. Mostly use USPS now for all of the Ebay stuff we ship. What is the eBay Money Back Guarantee? Save the damaged item and all the packaging that it came in. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Package searches can take up to 10 business days. Luckily the artist's insurance company handled that one. The stories of filing claims with UPS are legendary. If a UPS shipment appears to be lost, the seller must call UPS to request a package tracer. The seller has offered to repair the item and ship it back to me. Hi, just went into the jungle of UPS damage claim. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. But here's where I am not sure of the complication ... UPS is already taking the item back as part of the damage claim. So ask. If UPS is unable to prove delivery, the claim is paid. Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. Give them a chance. So I just shipped a guitar the other day and the buyer has notified me that the guitar was damaged in shipping. Joined May 24, 2005 ... so I request the seller a 2nd day delivery and today I received a package from Canada sent by UPS. How does one file a damage claim with buy shipping. The stories of filing claims with UPS are legendary. If I choose to not take up the repair offer and ask for a full refund under eBay's Money Back Guarantee, how does the UPS damage claim affect this? Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. For damaged packages, UPS recently streamlined … You can also open an ebay dispute if need be for "item significantly not as described". Resolving buying problems. Used to be a fine-art printer. Sent all the pictures as requested and then they contacted the sender. I was thinking it would go something like this: UPS has taken the package for damage inspection, and is sending the package back to the seller. Do I contact ebay? I sold a backwards compatible ps3, packaged it safely and it arrived with a damaged box and a piece broken off and it no longer works. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. If this is an electronic, just let the seller fix it. Making a claim with UPS is a good deal easier than making a claim with the post office. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … Almost any eBay seller can tell you quite a story. Less issues with FedEx. Canceling a transaction. I haven't done this before, but I assume eBay will ask me to ship it back and print a return label or enter a tracking number. He uses a non-residential address. The form can then be faxed back to UPS for final verification. If eBay's managed process uses their own shipper account (which is likely as they will drive a significant discount with volume), then eBay will need to initiate any damaged article claims with UPS and if they receive payment from UPS's insurance carrier, then eBay will need to handle the shipping insurance … So, I receive the item with some broken parts, then starte the claim process claiming my money for repair. Your claim may be completely approved or approved in part. At least, once your damage claim is filed and accepted, you get a check within five days. Top. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. /r/Ebay UPS Damage Claim. After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. I’d like to ask your advice about a recent eBay purchase. If you NEED it to be BRAND NEW, then just exchange for another new one and let them fix it. Should I file a claim with ebay or UPS? I paid extra for $500 declared value as well. Whoa! I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Print your form after filling it out so you can keep all claim reference information in one place. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. UPS won't touch the claim as the purchase was made by eBay/Shutl. After over a month of emails and calling them. Buyer sent me pictures of the damage and a message, but did not file any claim. Nope, not an electronic device. The stories of filing claims with UPS are legendary. Hi all, I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. The better idea is to try the online reporting feature and clicking the File a Claim link. Approved Claims. Almost any eBay seller can tell you quite a story. This was the seller's responsibility, not yours. Almost any eBay seller can tell you quite a story. After your claim is approved, you should receive payment for the claim amount in 7-10 business days.

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