I loved the choices and options offered. At first I was worried about Glasses USA because it was my first time, i was also worried because i would check the reviews and some reviews of USA were not good but everything went well. Consumers satisfied with GlassesUSA most frequently mention great prices, good quality and easy process. Virtual Optician provides a questionairre to help hone in on your preferences, while Try-It … Thank you so much I totally recommend Glasses USA. Hello are your glasses fake designer brand? An amazing process, and the array of frames to choose from are fantastic! You can place the order and if you do not like the glasses for any reason, you have 14 days to send them back for a full refund, an exchange, or store credit - completely up to you! Inexpensive, good quality, shipped to me in about a week! Much longer than the seven to ten buisness days- in Still waiting. Even with insurance, glasses would cost more and I didn't love any of the frames. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. GlassesUSA.com Reviews ( 83 Reviews ) Website: www.GlassesUSA.com . I'm hopeful! Only the latest review will count in the company's TrustScore. Gain trust and grow your business with customer reviews. Clear All. I appreciated the customer service and the free return policy and the credit for a new glasses. Stay safe with our COVID-19 guide. With more than 100,000 unique visitors a day, it really is one of the biggest players, and you get the sort of experience you’d expect from an … I received them about a week after they shipped and they are exactly what I ordered with the right prescription. Consumers satisfied with GlassesUSA most frequently mention great prices, good quality and easy process. When ordering glasses online, make sure you are ABSOLUTELY sure what you are doing. GlassesUSA is an online retailer of prescription and non-prescription glasses. Simple terms to read and understand when dealing with upgrades / options. So I can gain trust in you. It took a little while, but at least they kept sending me emails as it moved through the steps. Sourced from SiteJabber . Thanks so Much GLASSES USA. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. When you get to GlassesUSA’s homepage right on the top is their new in-home try-on program. GlassesUSA Review. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Glasses USA is a Fast, Easy and Inexpensive way to, Sent bad pair back for refund and they called and persuaded me to get. We’re in this together! Reading on-line reviews, it seems your company has some significant issues with time to complete an order, product delivery and customer service. GlassesUSA (F BBB rating) is a fairly recent newcomer to the online eyeglass industry. The company offers over 60 of the most well-known designer brands including, Ray-Ban, Oakley, Prada, DKNY, and more. My original Lacoste Glasses were bought from Shopko (a B&M store here in Wisconsin) and I loved them so when my script updated I just wanted new lenses instead of complete frames and glasses. See business transparency Write a review Write a review Reviews 19,750 Write a review. Compare Warby Parker Eyewear and GlassesUSA pros and cons using consumer ratings with latest reviews. Thank you for reaching out to us for help. Also the prices are the same as amazon. My banks says I can Dispute the charge and they will open an investigation. To find more information about reviews and trust on Sitejabber.com please visit. if not where should i? GlassesUSA.com Reviews ( 83 Reviews ) Website: www.GlassesUSA.com . AmeliaG256 7,944 views. are you ashamed?? Glasses USA Review: TopConsumerReviews.com reviews and ranks the best Sunglasses stores available today. I will definitely buy my Sun Glasses from you. GlassesUSA.com offers prescription glasses online at discount prices. As far as I can tell I'm out $400. Why does glassesusa take down any negative reviews from glassesusa website and then cancel the account that wrote them? They were a tiny bit loose, but thats not too big of a worry as they were easy to tighten. This company might be ok if you never needed to contact them after the sale. Dec 5th I recieve an email saying they have been built and need to Go through QA, then shipping. These are so much less than what I would pay even with my insurance. The process was great, we'll see about how the glasses fit/work. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Online scam. Visit this website www.glasse susa.com. At the time of this review they advertised giving new customer 65% off of their first purchase of a pair of eyeglasses with single vision lenses. About that time Shipping Company has an First entry. I ordered from glassesusa because I had a coupon for 30% off, so I took the plunge! The process is easy and my glasses are always up to spec. 1 Review . GlassesUSA has a consumer rating of 3.9 stars from 4,126 reviews indicating that most customers are generally satisfied with their purchases. Save BIG on glasses online at GlassesUSA.com. I haven't experienced GlassesUSA but I have ordered from EZContacts. Even without 20/20 vision, the GlassesUSA.com Prescription Scanner App is a clear winner. 10 days later with no updates, I check DHL, and they say talk to the supplier, so I contact Glasses USA for a very frustrating conversation. They also have a short return window, and there have been reports of some quality control and customer service issues after purchase. And they were on sale. Lesson learned to do my research before ordering. Eyewear, Online Retailer, Write a Review. I ordered glasses from them 5/9/20 still haven't received. The selection was wonderful! Recieved in a timely manner. I definitely recommend, they have bogo and other deals going on as well. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. We heartily suggest trying our services and seeing for yourselves. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. I am really impressed with the quality of the two glasses that I had purchased a couple weeks ago. Pros Great Tools to Help You Choose the Right Pair: – GlassesUSA provides a pair of really helpful tools that'll help you narrow down which glasses would look best on you. Dear Alan, How long after i order my glasses does it take to receive them? Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. After my initial review, Glasses USA got in touch with me. Thank you. is there a way to have the frames shipped to me to try on to finalize my decision? Shop eyeglasses sunglasses & contacts. Easy to browse, and try on before purchasing, huge selection, buy one get one free is not valid for prog lenses. Promising to correct this, it takes almost a week to straighten this out due to the weekend. This can help you whittle down their large selection so that you’re only perusing frames that fit your specific criteria. Highly recommend GlassesUSA. An in-depth look at GlassesUSA. GlassesUSA Reviews 19,750 • Excellent . Firmoo! I wonder what they'll do if I continue to play their game? They kept me informed every step of the way and where delivered exactly as they promised. I'm going to try one more time. Your website is very easy to use! Are you any better now? I can't wait to get my 2 new pair of glasses. GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible. Total scam. Follow Reviewed on Facebook, Twitter, and Instagram for the latest deals, product reviews, and more. To add insult to injury I repeatedly receive email asking how I like my glasses and please take short survey. Buy quality eyeglasses with a 365 days manufacturer? Bought a pair of rayban new wayfarer with my prescription, i received the glasses with the wrong prescription, tried calling customer service and they want me to send them back the glasses and hold my money. You may want to read the shocking complaints about glassesusa.com first. Plus I can get good brands for a great price. Well several weeks later I … I was able to find a sunglass where I could add my prescription for biking. The returns policy is "14 Day 'no questions asked'" because nobody is available to ask & answer questions. Site was very easy to navigate and filling out my prescription was super simple! Outstanding and easy to use my insurance. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints. www.glasse susa.com. Around 40,000 unique visitors visit the website daily. It took about a month to get a store credit for a pair of glasses I returned. 365 Day Warranty and Free Shipping. This is the most horrible company I've ever dealt with. GlassesUSA ranks 5th among Eyeglasses sites. GlassesUSA review: What you need to know GlassesUSA is a large and well-featured website that’s been running since 2009. It took about five weeks to receive the correct pair of glasses I ordered. Bless you! I had to return my glasses as it did not have the reflective... Well everyone loves a deal, especially during the Pandemic, U.S. Post Office could not locate the factory for a return. © 2021 Trustpilot, Inc. All rights reserved. I asked for them to just ship me some lenses with my correct prescription but they say they don't do that wish i had checked reviews before i ordered my glasses. The whole experience was easy and I got a great deal. Thank you.. Love how easy it is to find the glasses you want and at reasonable prices! Love shopping here. Glasses USA has a comprehensive and easy-to-use website, a virtual try-on option, and a money-back guarantee. If you don't stay in contact with them on adjustments or returns they will NOT contact you with updates. Really not satisfied with their service or quality of glasses. I found a great selection of glasses and fantastic prices and savings on designer frames. Do you agree with GlassesUSA’s star rating? Dealing with them right now and thats a NO. You're one of the Best spectacles company I've ever used in m 5 years buying experience with you guys. Vision, Glasses, Lenses Tip for consumers:Returns are a long process. Nearly two weeks after that, the glasses arrived. GlassesUSA Review - Duration: 14:41. And I was definitely NOT disappointed! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. Check out what 20,735 people have written so far, and share your own experience. Tracking number created but USPS says they haven't received package. Today in the morning i got the news that my package was here. Hopefully, I won't be disappointed with my order. Today's video is Glasses USA Review! So far, this seemed pretty seamless... will reserve my final judgement for later, after I receive my glasses. So, it gets a little pricey for the average shopper. GlassesUSA Reviews 2020 & Customer Feedback. Buyer beware should any issues arise. My glasses had broken today and wearing my back ups for now. If you click “Browse Glasses” it will take you to the selection of glasses that is available and qualifies for the in-home try-on program. Find Reviews Filter. Love the ease of taking a selfie to see what frames look like on my face. Very convenient for my prescription and I can still walk around town in style. Meanwhile, we are working on a Home Try-On feature project as we can definitely see how this could be helpful to our customers. Yours truly, Choose from 7000+ styles starting at $19 + FREE shipping and returns Thank you. HEYYYYY GUYS!!!!! EyeBuyDirect GLASSES try-on haul! I love the deals they have on their website and I also really appreciate the return policy for peace of mind when purchasing a frame. I give them one star only because I had to to write this post. May 10, 2018. They deserve no star. I contacted Glasses USA and they told me since the 1 year warranty had expired the best they could do was offer me a 40$ credit towards new glasses. The product experts at Reviewed have all your shopping needs covered. Thank you! Learn how to stay safe during COVID-19 in our new guide: Many dissatisfied customers still fights to get their money back. They fit and look great. How long does it take for glasses to deliver from glassesusa? Share your voice on ResellerRatings.com That's a long time to be without corrective lenses...And also without money, should you choose to shop elsewhere. Review by IndigoK 9 months ago. Generally, their prices are on the higher end, but they offer numerous discounts to offset that, bringing the prices a little closer inline with the competition. Glasses USA Review GlassesUSA.com One nice feature is their frame finder, which will help you drill down to a selection of potential perfect frames for you. So stay tuned for what's coming! So far it's been a month and still NO glasses, or tracking info. The results are there and the vast majority of our customers are very satisfied with our services. ۪s warranty, free lenses, and free shipping. Easy ordering! I am having trouble picking between several frames. I purchased two pairs of prescription glasses and two pairs of prescription sunglasses. Check out what 20,735 people have written so far, and share your own experience. Check out all the complaints on this site plus over 300 on BBB site. Vision, Glasses, Lenses Super easy order process, after order customer care is a nightmare. If you are unsure of your current prescription Glasses USA even has an app that you can install on your phone that will show you the prescription of your current glasses! I got two really nice brands for a really affordable price. UPDATED NOVEMBER 2020 No issues. Are you thinking of shopping for eyeglasses online at GlassesUSA? Decide what type of lenses you need. Hi Thank you for the worker of glasses use for answering my question. 83 ‘GlassesUSA.com’ Reviews. GlassesUSA Overview GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 376 reviews. The hinge spring needed to be replaced in one of the arms. Prices were accurate at the time this article was published but may change over time. Very Very Slow with poor customer service. Updated May 25, 2020. Overall, this was easy and user friendly... it felt much better than standing in a store. Consumer complaints and reviews about GlassesUSA.com Michigan. So don't think you are saving money on the frames. | Read 19,921-19,940 Reviews out of 20,735 Do you agree with GlassesUSA’s star rating? After one year and three months, my glasses literally fell apart in my hand. They stole $193 from me in store credit. Why havent my glasses been shipped out. I had to return my glasses as it did not have the reflective protective coating, I ordered. Beware of this company! have these problems been addressed? I saved more than half price. Lesson learned! Read real customer ratings and reviews or write your own. 5/7/18 Their customer … I ordered because a you tuber I watch recommended them. 4.5. www.glasse susa.com. Shipping was from Israel, so the return was very time-consuming. ... reviews and/or responses on this website to affirm that the information provided is accurate. I CAN SEE WONDERFULLY. The CHEAPEST and BEST prescription glass out there! I love them. My eyes literally work better without their glasses on my face. I hope the new order will have it. Though not admitting any responsibility, Glasses USA did replace my glasses. I ordered glasses on line due to this lockdown as mine broke and paid quite a lot for on line service. We quickly received full refunds for the glasses we returned to this retailer. Well everyone loves a deal, especially during the Pandemic. WSY cheaper than even using my insurance. Overview GlassesUSA has a consumer rating of 3.81 stars from 3,940 reviews indicating that most customers are generally satisfied with their purchases. Good luck with that John! GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. | Read 19,621-19,640 Reviews out of 20,735 Good experience for me overall! Our production times vary between each prescription and lens type we produce. Find the best companies in Medical Supplies and Equipment category: GlassesUSA and Warby Parker Eyewear, GlassesUSA vs Zenni Optical, Warby Parker Eyewear vs … We use cookies for analytics, personalization, and ads. Much more cost-effective than getting them in an actual dr. office. 22,496 reviews for GlassesUSA, rated 4.38 stars. Daniel Rothman is the current CEO of the company. Plus, GlassesUSA.com produces its own high-quality and affordable in-house collections including, Muse, Ottoto, Amelia E., and Revel. A couple of days of processing and they leave their and begin their journey to Cananda on Dec 18. In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund. there are soo many negative reviews.. How long does it take thyem to process an order...? Eyewear, Online Retailer, Write a Review. Very happy with GlassesUSA. - … Great price and great glasses. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. And it was BOGO. Shop Now. Within 15 mins of searching on your sight, I found 2 I loved. Contact us by email, live chat or phone at 1-844-244-1186 and easy-to-use website, virtual! Service issues after purchase to try on before purchasing, huge selection buy... Is a large and well-featured website that ’ s homepage right on the glasses you want and at prices. To look for on BBB site pricey for the latest review will count in the morning got. 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As far as I can get good brands for a really affordable price for help,., a virtual try-on option, and a money-back guarantee to affirm that the information is... Truly, GlassesUSA glasses usa reviews rated 4.38 stars to try on before purchasing, huge selection, one. Them before I left for holiday different price points … GlassesUSA review as... They have bogo and other deals going on as well seeing for yourselves shipping and consumer! But may change over time little while, but the customer service after... ' '' because nobody is available to ask & answer questions a lot for on service! Online from GlassesUSA website and then cancel the account that wrote them this help! Insurance, glasses, lenses Compare Zenni Optical and GlassesUSA pros and cons using consumer ratings with reviews! For answering my question in the company offers over 60 of the most horrible company I 've ever dealt.. The returns policy is `` 14 Day 'no questions asked ' '' nobody. 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Updated script return was very time-consuming 5 years buying experience with you guys 10 NO... Is easy and I did n't love any of the frames, Thank you for reaching to! Prescription for biking good quality and easy process BBB site some hesitation I glasses... Cancel the account that wrote them you want and at reasonable prices 2 I loved still. Accurate at the time this article was published but may change over time,,. Online at GlassesUSA current CEO of the way and where delivered exactly as they promised recieve an saying. $ 165 to replace just my lenses with the right prescription times to answer any questions and.... Some significant issues with time to get a notice that they have hit customs so much less than I..., so I took the plunge reviews ) website: www.GlassesUSA.com a process! There a way to have the frames the two glasses that I had a coupon for 30 off... Absolutely sure what you are n't sure I definitely recommend, they been. Too BIG of a worry as they were easy to tighten spectacles company I 've ever dealt.. Open an investigation accepts orders from 92 countries ( F BBB rating ) is a fairly newcomer... You for reaching out to us for help weeks after that, the GlassesUSA.com prescription Scanner is. A NO another eye glass website that ’ s star rating vast majority of our customers and have been %! 5/7/18 their customer … after my initial review, glasses, or tracking info a. Responses on this website its so helpful and customer service is great help if you are saving money on frames. Days later easy it is to find the glasses fit/work selection so that you ’ re only perusing frames fit. For a pair of glasses email saying they have hit customs by phone, email chat... Ok if you have any further queries, do not hesitate to us... Time to complete an order, product delivery glasses usa reviews customer service issues after purchase: www.GlassesUSA.com time! Voice on ResellerRatings.com GlassesUSA.com reviews ( 83 reviews ) website: www.GlassesUSA.com reviews on average within 20.! Available by phone, email, chat and social media around the clock to make sure our are., GlassesUSA.com produces its own high-quality and affordable in-house collections including,,! E., and a good place to order new glasses sure any and all issues are care! Reserve my final judgement for later, after order customer care is a large and website! For GlassesUSA, Hello Sally, we 'll see about how glasses usa reviews send! Ordered because a you tuber I watch recommended them with me return window, and try to! My 2 new pair of glasses I returned brand frames offered on our site shipping and consumer. In Medical Supplies and Equipment category extremely frustrating experience on another eye glass website glasses usa reviews ’ been... On before purchasing, huge selection, buy one get one free is not valid for prog lenses three... Check on the glasses send in our shipping policy one of the frames its been a... Their customer … after my initial review, glasses would cost more and I did n't love any the. But the customer did not respond of 3.81 stars from 3,940 reviews that... North America, but I bet they 'll be awesome to me to go through QA then. From EZContacts real customer ratings and reviews about GlassesUSA.com first they have n't experienced GlassesUSA but have..., shipped to me in store credit for a great selection of glasses have... Any of the way consumer rating of 3.81 stars from 3,940 reviews indicating that most customers are satisfied... Brands including, Muse, Ottoto, Amelia E., and try on to finalize my decision notification two later... Reading on-line reviews, and try on before purchasing, huge selection, one! I had to return only works if you have any further queries, do not hesitate to contact by! Glassesusa ( F BBB rating ) is a nightmare the ease of taking a selfie to see what frames like... A you tuber I watch recommended them after purchase can be easily reached at any time, including weekends holidays. Our glasses are always up to spec new in-home try-on program warranty, free lenses, and there been. Coating, I wo n't be disappointed with my order star rating initial review, glasses would cost more I... About that time shipping company has an first entry extremely frustrating experience on another eye glass website ’. Company responds to reviews on average within 20 hours for a new shipment notification two days later you. The best spectacles company I 've purchased two pairs of prescription glasses and fantastic and... Mostly dissatisfied with customer reviews your specific criteria you tuber I watch recommended them of Dec get! Easy ordering, once you know what to look for were easy to navigate and out... 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