UPS argued that they did not owe us for fully insured, lost or damaged shipments. It was was shipped via UPS in a UPS box and wrapped in bubble wrap. We’re going to run through the top five causes of premature battery failure and how you can prevent it. Fortunately for us, the judge never agreed with UPS. Battery failure is the leading culprit behind the majority of UPS catastrophes. You also have the option to submit photo documentation along with your claim. This all has to do with the shipper. Here's what you can do if you find yourself on the receiving end of damaged goods. Uniform Physical Condition Standards - Comprehensive Listing Page: At the same time, they quickly identify a guilty party and blame that person or company for the damage that occurred to the package. UPS damage inspection... Refund Hanging in the balance? Further, if the user insists on using UPS and the package has ANY damage on the outside, I refuse the shipment. K4ICL wrote:I quit using UPS long ago. The UPS company has lost every trial for the last 17 years. Either the person signs for it or the driver releases the package to the address. Hi, I got an item from an online retailer, and am now in the process of getting it picked up, for hopefully a refund. You may occasionally run across a driver that will let you inspect the package contents if it shows signs it may be damaged. UPS is scheduled to pick up the package for inspection of packaging as part of the damage claim process. SCREENPRO WON EVERY TRIAL! ups damaged a pair of aerial 10t's i sold here.they were insured for 4000.cabinet damage.buyer found a repairer for 600.ups claim was paid for repair.both parties must cooperate and follow through.pakaging must be correct.a lot of effort on my and buyers part,but stay on them, UPS destroyed a large item that I sold on ebay that currently is at the buyer's location with original packaging. Their damage rate got to be over 20% so I now warn users to use FedEx or the USPS. I submitted a claim for him since he is refusing to do it and he is now refusing UPS to inspect the shipment. With over 1.5 billion packages shipped during the holiday season, accidents are bound to happen. The package belongs to UPS until it is either signed for or released by the driver. If you go online,… Read More Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. An inspection by a UPS representative may be required. UPS fought back by sending a representative to every Small Claims Court trial. I do not have time to deal with UPS … But despite batteries’ vulnerability to premature failure, you don’t have to be a victim. Ever asked the question: “What happens if UPS damaged my package?” When damages occur to a package during its shipment, the shipper or receiver often demands reparations. 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