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Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc In hospitality industry especially hotel, front office department play an important role or can called as the nerve center of the hotel. It is suffi-)]TJ T* 0.0771 Tw [(cient to note here that this concept is relatively new in the hotel industry. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n 0 0 0 0.8 K 0 J 0 j 25 w 10 M []0 d /GS2 gs 78 624.5 m 279.911 624.5 l S /GS3 gs BT /F10 1 Tf 18 0 0 18 83 619.0001 Tm 0 0 0 0 k 0.0416 Tc 0 Tw (Types of Lodging Facilities)Tj ET /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 156 595.0001 Tm 0 0 0 1 k -0.0001 Tc 0.0094 Tw (Classification of hotel facilities is not based on rigid criteria. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 186 628.0001 Tm 0 0 0 1 k -0.0001 Tc -0.0156 Tw (ing area; and ceiling fans and iron and ironing board. Upon the hotel�s)Tj T* 0.0011 Tc 0.1377 Tw [(opening, President Herbert Hoover delivered a message of congratulations. A review of trends)Tj T* -0.0115 Tc -0.0414 Tw (fostering growth in the hotel industry was presented \(leisure time, me/pleasure concept, dis-)Tj T* -0.0125 Tc -0.0404 Tw (cretionary income, family size, household size, business travel, female business traveler, and)Tj T* -0.0112 Tc 0.0292 Tw [(travel as an experience\). 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n 0 0 0 0.8 K 0 J 0 j 25 w 10 M []0 d /GS2 gs 78 624.5 m 189.502 624.5 l S /GS3 gs BT /F10 1 Tf 18 0 0 18 83 619.0001 Tm 0 0 0 0 k 0.0417 Tc 0 Tw (Chapter Recap)Tj ET /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 156 595.0001 Tm 0 0 0 1 k -0.0112 Tc 0.0444 Tw [(This chapter introduced the future professional to the hotel industry. 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These new forecasts represent slightly slower real)Tj T* 0.078 Tw (GDP growth and an acceleration in inflationary pressures, compared to the macro-)Tj T* 0 Tw (economic forecasts underlying our June 2004 forecasts. )-573(Referral)]TJ T* [(iv. For the purpose of production Food Production and Food and Beverage Service departments are there. )Tj /F11 1 Tf 59 0 0 59 114 351.3651 Tm 0 Tc (? )-695.9(Residential)]TJ 1.4737 -1.4211 TD -0.0002 Tc [(i. 8\) \(August 1986\):35�36. )-631.7(Paul R. Dittmer and Gerald G. Griffin, )]TJ /F4 1 Tf 18.5191 0 TD (The Dimensions of the Hospitality Indus-)Tj -17.0538 -1.3158 TD (try: An Introduction)Tj /F3 1 Tf 9.1113 0 TD (\(New York: Van Nostrand Reinhold, 1993\), 87. )Tj ET 0 0 0 1 K 0 J 0 j 0.25 w 10 M []0 d 108 596.375 m 230.93 596.375 l S 0 0 0 0.6 K 1.5 w 108 579.5 m 230.93 579.5 l S BT /F1 1 Tf 12 0 0 12 108 584.25 Tm 0.0152 Tc -0.0001 Tw (Travel as Experience)Tj /F3 1 Tf 9.5 0 0 9.5 186 565.5 Tm -0.0039 Tc -0.0379 Tw (At one time, people traveled primarily out of necessity; business and family visits were the)Tj T* -0.0001 Tc 0.0006 Tw (usual reasons for traveling. )Tj 1.2632 -1.3158 TD -0.0192 Tw (The hotel industry demands a great deal of its professionals. )Tj 6.175 0 0 6.175 468.1841 518.635 Tm (18)Tj ET 0 0 0 1 K 0 J 0 j 0.25 w 10 M []0 d 108 496.375 m 220.913 496.375 l S 0 0 0 0.6 K 1.5 w 108 479.5 m 220.913 479.5 l S BT /F1 1 Tf 12 0 0 12 108 484.2501 Tm 0.0151 Tc (September 11, 2001)Tj /F3 1 Tf 9.5 0 0 9.5 186 465.5 Tm -0.0001 Tc -0.0408 Tw (The terrorist events of September 11, 2001, will have a lasting effect on how a hotel mar-)Tj T* 0.0269 Tw (kets its products and services and delivers hospitality. I worked in five departments: Front Office, Housekeeping, Sales and Marketing, Food and Beverage Service and Food and Beverage Production. Front office staff handles the … David, who is applying for a job at a local)Tj T* -0.0001 Tc 0.0456 Tw [(hotel, wants to get information on all-suites hotels. A continental breakfast and/or an evening cocktail is often included in the)Tj T* -0.0053 Tc -0.0365 Tw [(price of the room. Further information can be accessed on)Tj -1.2632 -1.3158 TD 0 Tw (each of the hotel companies on the Internet. 2. )Tj T* 0.1212 Tw (Hampton Inn revolutionized the hotel industry with the creation of the first national)Tj T* 0.0824 Tw [(brand targeted to the new limited-service hotel segment. Hotels \(as well as restaurateurs, tourist attractions, govern-)Tj T* -0.0374 Tw (ment agencies, and the like\) and the federal, regional, and state tourism associations con-)Tj T* 0 Tw (tinue to cooperate to address the issue of fear as it relates to travel and tourism. )Tj ET 0 0 0 1 K 0 J 0 j 0.25 w 10 M []0 d 108 596.375 m 208.822 596.375 l S 0 0 0 0.6 K 1.5 w 108 579.5 m 208.822 579.5 l S BT /F1 1 Tf 12 0 0 12 108 584.25 Tm 0.0151 Tc 0 Tw (Yield Percentage)Tj /F3 1 Tf 9.5 0 0 9.5 186 565.5 Tm -0.0004 Tc -0.0414 Tw [(Yield percentage measures a hotel manager�s efforts in achieving maximum occupancy at)]TJ T* -0.0001 Tc 0.0114 Tw [(the highest room rate possible. Sorry, preview is currently unavailable. The department of the front office performs quite a few functions/operations. )-525(Limited-service)]TJ -1.6941 -1.4211 TD -0.0001 Tc [(iv. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. Light breakfast and evening meals included. )Tj /F3 1 Tf 1.6733 0 TD (Define )Tj /F4 1 Tf 3.1099 0 TD -0.0001 Tc (sales indicators)Tj /F3 1 Tf 6.5552 0 TD (. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 198 628.0001 Tm 0 0 0 1 k 0.0007 Tc 0.1381 Tw [(At a 1998 celebration of the expansion of the Hampton Inn hotel corporation to)]TJ -1.2632 -1.3158 TD -0.0001 Tc 0 Tw (more than 800 properties, Schultz said:)Tj 1.2632 -2.6316 TD -0.0282 Tw [(We started the Hampton Inn chain in 1884 to provide guests with a quality room and)]TJ 0 -1.3158 TD 0.0178 Tw (special amenities like a free continental breakfast and free local phone calls, all at an)Tj T* 0.1042 Tw (exceptional value. Moreover, people who live in smaller)Tj T* 0 Tw (households are more likely to dine out, travel, and participate in leisure-time activities. It began with a his-)]TJ 0 -1.3158 TD 0.0211 Tw [(torical review, including founders of the hotel industry�Statler, Hilton, Ritz, Astor, Wal-)]TJ T* -0.0234 Tw [(dorf, Wilson, J. W. Marriott and J. W. Marriott Jr., Henderson and Moore, and Schultz. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 186 628.0001 Tm 0 0 0 1 k -0.0001 Tc 0 Tw (Sleep Inn)Tj 0 -1.6316 TD (Clarion)Tj T* (MainStay Suites)Tj T* (Econo Lodge)Tj T* (Rodeway Inn)Tj ET 0 0 0 1 K 0 J 0 j 0.25 w 10 M []0 d 186 549.125 m 546 549.125 l 186 537.875 m 546 537.875 l S BT /F1 1 Tf 7.25 0 0 7.25 186 541.0001 Tm 0.2568 Tc (HILTON)Tj /F3 1 Tf 9.5 0 0 9.5 186 522.2501 Tm -0.0001 Tc (Conrad Hotels)Tj 0 -1.6053 TD -0.0002 Tc (Doubletree)Tj T* -0.0001 Tc (Embassy Suites Hotels)Tj T* (Hampton Inn)Tj T* (Hampton Inn & Suites)Tj T* (Hilton Garden Inn)Tj T* (Hilton Hotels)Tj T* (Homewood Suites by Hilton)Tj ET 186 398.625 m 546 398.625 l 186 387.375 m 546 387.375 l S BT /F1 1 Tf 7.25 0 0 7.25 186 390.5 Tm 0.2568 Tc 0.0257 Tw (WYNDHAM HOTELS & RESORTS)Tj /F3 1 Tf 9.5 0 0 9.5 186 371.75 Tm -0.0001 Tc 0 Tw (Wyndham Hotels)Tj 0 -1.5789 TD (Wyndham Resorts)Tj T* (Viva Wyndham Resorts)Tj T* (Wyndham Luxury Resorts)Tj T* (Wyndham Historic Hotels)Tj T* (Wyndham Garden Hotels)Tj T* (Summerfield Suites by Wyndham)Tj ET 108 246.25 m 247.789 246.25 l S 0 0 0 0.6 K 1.5 w 108 229.375 m 247.789 229.375 l S BT /F1 1 Tf 12 0 0 12 108 234.1251 Tm 0.015 Tc (Independent Properties)Tj /F3 1 Tf 9.5 0 0 9.5 186 215.3751 Tm -0.0002 Tc (An )Tj /F5 1 Tf 1.5629 0 TD -0.0001 Tc 0.0082 Tw (independent hotel)Tj /F3 1 Tf 8.0159 0 TD (is one that is not associated with a franchise. $ AM����u����N���n�s��o�y�����F�NI�SV����^�U�U��UІ�_��Q+�IJU�N�C�y����O����-� % �u8� ��ܤ business traveler as well as to families point throughout this discussion TD -0.0047 -0.0371. 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