If it's USPS insurance, use the link in post #2. If you want to make your claim at the Post Office, you must get a copy of PS Form 1000, Domestic Claim or Registered Mail Inquiry. Complete loss: When a package has not turned up within 30 days, the seller files the claim. I am also trying to file a claim and on the directions through ebay, I have no "create claim" in my drop down list. (I did). Only "packing slip". How do I File an Insurance Claim with USPS for Broken Item? Postal Service. USPS usually sends claim decisions within 5-10 days. If required, enter insurance fees and upload evidence of insurance (e.g., a mailing receipt) using a .pdf or .jpg attachment. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Keep proof of when you mailed your items and know when your items are delivered safely to the correct recipient. Claims Decisions. If USPS needs more information to process your request, it will take longer than 2–3 business days. Original box or wrapper: This must show the addresses of both the sender and the recipient along with whatever tags or stamps the post office put on the package to say it’s insured. That amount will be reimbursed if the post office decides to pay your claim because it doesn’t locate your package under a bale of hay in Indiana. eBay international standard delivery rates are … No need to go to the PO unless the USPS requests you to. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. You can also check Claim History in your USPS.com account for updates. Customer Service. Thanks. Even though I wrapped it several times in bubble wrap, the post office still played football with my package and managed to break it! In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. Returning the package to the sender will result in a USPS insurance claim being denied. Go to the post office or download it. How to File an Insurance Claim with the U.S. Ask for a written statement that there is no record of the delivery being made. If you use private insurance instead, you make a claim with your insurance carrier, not the post office. Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. You will electronically file claims with PIP via the www.ebay.com website within 90 days of the effective date of coverage. It says: If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. However, for an eBay sale it is customary for the seller to file the claim. Evidence of insurance must be retained by the customer until the claim is resolved. I do not see any option in my Paypal account to file a claim and usps won't let me file a claim and gives me that error message. but everything is done through ebay. Just select the option to cover items up to $500 when listing an item or when you print a USPS shipping label through eBay Labels. I am contacting Ebay directly, this is ridiculous when they change things and do not send notices stating so. You must keep evidence of insurance until the claim is resolved. How To File A Shipping Insurance Claim If you have been an eBay or Amazon seller for any length of time, most likely you have had to deal with a shipping insurance claim at one point or another. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If all goes well and your claim is deemed legit, you should get your payment within 30 days. USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. USPS drop-off convenience; $100 shipping protection plan; You also have the option of purchasing additional parcel insurance via third party parcel insurance providers such as U-Pic or InsurePost. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. I filed the claim with USPS after she sent me the pictures. Claims for Loss or Damage. Meet other eBay community members who share your passions. USPS isn't saying it won't let you file a claim; the message you're getting states you can't open a claim online. Protect your USPS ® shipments with added insurance, signature services, and delivery confirmation. USPS requested I … I wanted to provide some key tips and tricks for all the eBay sellers out there simply trying to make some extra money to put food on the table. If you don’t hear from the post office within 45 days, you have to submit a duplicate claim using the original claim number. eBay offers insurance through ShipCover when you purchase postage and print labels through eBay. I received a letter asking for (1) the original postmarked receipt for insured mail, registered mail, or cod or (2) the original sales receipt from the usps showing the article number and insurance amount or (3) The priority mail express label. filing a USPS claim for missing contents or damages, the addressee must present the package (packaging & contents) to their post office for inspection. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. 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